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Contact Us

Have a question about your order, need setup help, or want to make a warranty claim? Send us an email or fill out the form — we typically respond within 24 hours.

We respond within 24 hours

Our support team is available 7 days a week, including weekends and holidays. Most emails receive a reply within a few hours.

Helpful to have ready before you reach out

  • Your order number or proof of purchase (PayPal confirmation or credit card statement)
  • The MAC address of your vSeeBox — found in Settings → About → Status, or on the label under the device
  • A short video showing the issue, if you're reporting a hardware or software problem
  • Your model name — V6 PRO, V6 Max, or V6 Plus

Looking for something specific?

Find answers and helpful resources

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FAQ
Common questions and answers
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Shipping info
Delivery and tracking details
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Warranty policy
Coverage & how to claim
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Support
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You can also fill out the form below — we'll reply to your email within 24 hours.