Our warranty applies exclusively to products purchased directly from vseeboxstores.com. Before reaching out, please make sure your device was ordered through our official store.
If your device was purchased from other third-party platforms or unauthorized retailers, our warranty does not apply. Please contact the original seller for assistance. We can only support orders placed directly through our store.
To process your warranty claim as quickly as possible, please have the following ready before contacting support:
Found in Settings → About → Status, or on the label on the underside of the device. Please provide clear photos and a short video demonstrating the issue to help us process your claim faster.
We'll need to verify that your order was placed through our store. Any one of the following is accepted:
Check your email regularly for updates on your claim.
Once you have everything ready, send it all to our support team in a single email. We aim to respond within 24 hours on business days.
Include your MAC address, issue video, and proof of purchase in one email
For faster warranty claims, please contact us at support@vseeboxstores.com with your order number, product model, and a brief description of the issue.