Orders are processed within 1–2 business days and typically arrive within 3–5 business days via USPS or UPS. You'll receive a tracking number by email once your order ships.

Yes. We offer free shipping on all U.S. orders, with no minimum purchase required.

We accept returns within 30 days of the order date. To be eligible for a return, the item must be unused, unopened, and in its original condition. The protective plastic film/seal must not be removed or broken. Email us at support@vseeboxstores.com with your order number to start the return process.

Once we receive your returned package, our team will inspect the item. If the product is unused, unopened, in good condition, and the protective plastic film/seal has not been removed or damaged, we will process your refund within 3–5 business days. Refunds are issued to the original payment method, and the final arrival time depends on your payment provider.

Our 1-year warranty covers hardware defects, factory failures, and component malfunctions under normal use. It does not cover physical damage, water damage, accidental damage, misuse, or damage caused by unauthorized modifications.

Email support@vseeboxstores.com with your MAC address, a short video showing the issue, and proof of purchase (order number, PayPal receipt, or credit card statement). We'll respond within 24 hours.

Unfortunately, no. Our warranty only applies to orders placed directly through vseeboxstores.com. If you purchased from a third-party seller, please contact them directly for warranty or after-sales support.